Caring and professional treatment when you need it most

We aim to provide a high standard of service and patient care.

If you have a complaint or concern about the level of care that you have received please contact us by phone, email or letter. You will find our contact details at the bottom of this page. Please give us full details of your complaint and we will treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving our procedures and standards.

We will return your phone call within 2 working days. Your emails or letters will be acknowledged within 2 working days so we can give you a timescale for our written response.

We will investigate your complaint so that we can

• find out what happened
• make sure you receive an explanation and apology if this is appropriate
• deal with your complaint and reach an amicable solution
• identify what we can to ensure that this problem does not arise again

If this does not resolve the issue to your satisfaction, or if you feel uncomfortable complaining directly to us, please contact:

The Institute of Osteopathy Complaints Resolution Service

You can speak to the Institute of Osteopathy by ringing 0800 110 5857 or email enquiries@iOsteopathy.org. The Institute has experienced staff who can deal with your issue.

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, please contact:

The General Osteopathic Council

This is the Profession’s regulatory body, and can be contacted on 020 7357 6655. Please note that the General Osteopathic Council cannot award compensation.

Updated: September 2024

81 Dyke Road, Brighton, BN1 3JE

patient@brighton-osteopath.co.uk

01273 273005